Your privacy is our priority. This document transparently explains how Andalas188 collects, uses, stores and protects all your personal information as a member of our platform.
Andalas188 takes seriously the responsibility of protecting the privacy and personal information of every member who uses our platform. This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards.
This policy applies to all information you provide when registering an account, using platform services, contacting our support team, or interacting with any aspect of the Andalas188 website and mobile app. By using our platform, you agree to the data collection and usage practices described in this policy.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy us for a comprehensive understanding of your rights and responsibilities as an Andalas188 member.
Andalas188 collects various categories of personal information to ensure our platform operates safely, efficiently, and in compliance with applicable legal requirements. This information is collected through several different methods depending on the context of your interaction with our platform.
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data or health information unless required to do so by law.
Every piece of information we collect is used for clear and lawful purposes. Andalas188 does not use your personal data for any purpose other than those stated below without your prior consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management | Identity, contacts, login | Contract performance |
| Transaction processing | Financial, identity | Contract performance |
| KYC Verification | Identity, documents | Legal obligation |
| Fraud prevention | All categories | Legitimate interests |
| Customer support | Contacts, activity history | Contract performance |
| Marketing communications | Contacts, preferences | Consent |
| Platform improvements | Usage data (anonymised) | Legitimate interests |
For marketing communications such as promotional emails and bonus notifications, you may withdraw your consent at any time by contacting our support team or using the unsubscribe link in any email we send.
Andalas188 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, in certain situations, we may need to share your information with the following parties to ensure smooth platform operations and legal compliance:
We work with trusted service providers who help us operate the platform, process payments and provide technical support. All providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we have specified.
We may disclose your personal information when required by law, court order or a lawful request from authorities including the Royal Malaysia Police, Bank Negara Malaysia or any relevant regulatory body in the course of anti-money laundering efforts.
Any sharing of data with authorities is done solely on the basis of legal obligation. You will be notified where permitted to do so before any disclosure is made.
Some of our service providers may operate outside Malaysia. In such cases, we ensure that equivalent or greater data protection is provided through data transfer agreements that comply with international standards.
Andalas188 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or accidental disclosure.
While we implement all reasonable security measures, no system is entirely perfect. You also play an important role in keeping your account secure by not sharing your password with anyone.
Andalas188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the Andalas188 platform.
Andalas188 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Upon account closure, we will retain your information for the minimum period required under applicable Malaysian law.
Once the designated retention period has elapsed, your data will be securely deleted or anonymised in accordance with our standard procedures so that it can no longer be linked to any specific individual.
Under the Malaysia Personal Data Protection Act 2010 and our own policies, you hold several important rights regarding the personal information stored by Andalas188. We are committed to respecting and facilitating the exercise of these rights.
Andalas188 fully respects your rights. Contact our support team to submit any request relating to your personal data.
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to minimum legal retention requirements.
You may request that we restrict the processing of your data under certain circumstances while an investigation is in progress.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes or on grounds of legitimate interest at any time.
The Andalas188 platform is strictly limited to individuals aged 18 years and above. We do not intentionally collect or process personal information from minors. Should we discover that a child's information has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.
If you believe a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.
Andalas188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via in-platform notifications or your registered email.
The date of the latest update is always displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of the Andalas188 platform after any amendments take effect will be considered acceptance of those changes.
For any enquiries, complaints, or requests related to this Privacy Policy, please contact our Data Protection Officer via 24/7 live chat or our support email. We will respond to all enquiries within 3 business days.
All personal data and financial transactions are protected with 256-bit SSL encryption, ensuring your information cannot be accessed by unauthorised parties during transmission.
Only specifically authorised staff may access member data, with every access logged and audited on a regular basis to ensure no misuse occurs.
Andalas188 operates in full compliance with the Malaysia Personal Data Protection Act 2010, providing you with strong legal protection against data misuse.
We have never and will never sell, rent or trade your personal data to third-party advertisers. Your information is used solely for platform purposes.
You have full control over the marketing communications you receive. Unsubscribing can be done at any time with a single click.
Our team is available to assist with any privacy or personal data enquiries every day, around the clock, via live chat or our responsive support email.